Customer Orderdesk Representative

In the role of Customer Order Desk rep (CODR) you are responsible for delivering the right products, in the right quantities with the right lead time and the right costs to customers, accompanied by the correct documentation. Customers are distributors and large retail chains located worldwide like for instance Carrefour, Auchan, Mediamarkt, Saturn, EP, Amazon. You are the interface between departments with respect to sales forecasts, sales orders, order acknowledgements, deliveries and customer returns. You have daily contact with customers, sales managers, colleagues, distributors, logistic providers et cetera and you report to the Supervisor Customer Order Desk.

Main tasks & responsibilities:

• Be the first point of contact to your own customer base and outside sales colleagues.
• Sales order handling including order acknowledgement and informing customers on delivery and shipment information.
• Organizing the shipments between warehouses and customers.
• Obtaining and analyze accurate forecast information and monitor stock levels.
• Trouble shooting, problem solving and escalate when necessary.
• Achieving departmental and personal targets and KPI’s.
• Be a team player and back up for colleagues.

What is required from you?

• Team player, flexible, fun to work with, positive, hands on and service providing attitude.
• Trouble shooter, multitasker and structured.
• College/bachelor degree and experience in a similar role.
• Require excellent English, any other language is a plus
• Preferable Order Desk experience
• Good analytical and communication skills.
• Supply chain knowledge and experience with ERP Systems, MS Office are a plus.

About Universal Electronics:

Their vision is beyond a connected home, rather a smarter home where technology is your friend and not an obstacle. Consumer electronics is one of the fastest growing industries in the world. Trends in Technology change every season and new devices are making way into the homes of people faster than ever. Interacting with these devices is a challenge. Our team is focused on next generation distributed platforms for the connected home ecosystem; they solve real life problems and bring improvements to the masses. They are infatuated by technology; however only see it as the means and not the goal itself. They accept no boundaries and no problem should remain unresolved. 

Their products and technologies are touched by well over 450 million people every week, and they're just getting started! They design & developed an extraordinary number of products for the connected home, backed by a complete ecosystem of data driven software solutions & cloud services for connected devices from leading brands in mobile, gaming and consumer electronics segments!

By clicking the application button, you will be navigated to the website of Universal Electronics. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working. 

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