You will not just be answering phone calls, or writing emails, like most support/services teams or contact centres. This job consists of many different tasks and you will have full responsibility to take care of our customers; from answering a simple question, performing software updates of a customer’s remote, to deciding if a customer needs an exchange for a defective product and consulting our product managers about specific cases. Our representatives get full freedom to handle it all. You will also help create new articles in our websites knowledge base and, as a German speaker, be responsible for e.g. translating texts for our German website, social media posts and messages on our product packaging. You will be working in a small international team with other native speakers (French, Italian, Spanish and everybody speaks English) This team serves customers from 14 different countries in Europe, and you will even be talking with worldwide One For All customers when it comes to web care and social media. The German team consists of you and 4 other team members. Together you will ensure that all our German customers feel they are in good hands. And you will do the same for our English customer base, together with the whole team.
To join us, you:
- Speak and write fluent German and English
- Have experience in working with customers or working in contact centers
- Are customer focused, able to manage your own workload and can handle the full responsibility described above
- Familiar with all kinds of technology and like to be surrounded by cool tech
- Upgrading your C.V. with a job in a large, corporate, American based company
- An international team; a mix of cultures and diverse backgrounds
- Flexible working hours, depending on the workload (no evening shifts or weekends)
- A varied job with a lot of responsibilitie
Bedrijfsprofiel Universal Electronics
Our vision is beyond a connected home, rather a smarter home where technology is your friend and not an obstacle. Consumer electronics is one of the fastest growing industries in the world. Trends in Technology change every season and new devices are making way into the homes of people faster than ever. Interacting with these devices is a challenge. Our team is focused on next generation distributed platforms for the connected home ecosystem; we solve real life problems and bring improvements to the masses. We are infatuated by technology; however only see it as the means and not the goal itself. We accept no boundaries and no problem should remain unresolved.
Our products and technologies are touched by well over 450 million people every week, and we’re just getting started! We design & developed an extraordinary number of products for the connected home, backed by a complete ecosystem of data driven software solutions & cloud services for connected devices from leading brands in mobile, gaming and consumer electronics segments!
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