IT Operations Analyst

In servicing our consumers and restaurants, the IT Operations Analyst (IOA) monitors first-hand Takeaway's websites, apps, ordering, connection and delivery methods - while providing basic IT support services to Customer Service outside normal office hours.

 

Lees hieronder de hele vacature
 

Functie omschrijving

  • Analyze Takeaway's operational technology platform in all its monitoring and log on abnormalities before they evolve into customer-facing problems
  • Act as the first-line contact for Customer Service in answering and addressing system abnormalities
  • Assess, filter and escalate problems to the second-line SysOps Engineers and circle back to the Customer Service employee concerned!

Vacature details

Geplaatst op
28-7-2020
Vervaldatum
-
Aantal uur
-
Opleidingsniveau
HBO-WO

Functievereisten

  • Eager to learn how Europe's biggest food delivery technology platform operates in all its technical dimensions
  • High energy, service-oriented mindset, strong analytical and communications skills
  • Acting pro-active, decisive, assertive and stress resistant
  • Preferably higher IT Education on HBO or Academic level or enrolment
  • Good English and Dutch skill both spoken and written
  • Proficient with IT office system like Microsoft Office and Google Apps
  • Expertise with workflow / issue-tracking systems like Jira, Zabbix, Grafana is a plus
  • Working experience as a call center agent in our call-center is a plus

Aanbod

  • Work in a fast-growing company
  • Being part of an awesome, young, professional and international team
  • A competitive salary
  • Custom workstation
  • Internal as well as external schoolings and conferences
  • Fresh fruits every day
  • Awesome (global) team events like the summer party, skiing trip and more!

Bedrijfsprofiel Takeaway.com Central Core B.V.

Takeaway.com wants to make lives easier by providing the best food-ordering platform for all delivery needs – whether you are at home and craving your favorite pizza from an Italian restaurant or at work without the time to go out and grab a bite to eat. Online food ordering is a fast-paced and highly competitive environment, and our current success is proof that we have made the right decisions in the past – and, most importantly, that we bring the right people on board! Under Takeaway.com’s orange roof, we mix together 11 food-ordering websites, 6 offices and with 25 different nationalities facing common challenges and working towards common goals. Nonetheless, having our Takeaway.com house in order is not enough: we want to keep building to make it bigger, better, stronger and more beautiful! And this is where you come in: that extra ingredient that makes our multicultural meal the talk of taste buds around town. Are you ambitious, hands-on, team-oriented, and a lover of food and fun? Then our front door is wide open to welcome you. And we promise you this: you will not only help others enjoy food at home, you yourself will feel at home! If you are ready to join us under our Takeaway.com roof, please have a look at our current vacancies below to find the tastiest position for you!

Solliciteren

By clicking the application button, you will be navigated to the website of the company. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working.


Would you like to be kept up-to-date about other interesting jobs in Twente, then sign up here and create your own job account!*

Meer informatie

Brouwerijstraat 10
7523 XD ENSCHEDE
020 - 2107 001